Terms
ing and Sign Cambridge Terms and Conditions* (updated November 2025)
Please read the following carefully before making your booking, especially the section on our cancellation/refund policy to avoid confusion in the event of disruption. When making a Sing and Sign booking, we promise you a course of learning via our established curriculum. This will be in a venue if possible, or online if live class delivery is disrupted.
Please be aware that you need Internet access and broadband for the online delivery of the course. Please let us know in advance of booking if you will not be able to watch online in this event, or have an objection to doing so.
Booking system
Classes must be booked and paid for in advance for the full term. I do not accept bookings for part of a term because I guarantee you your place in the class every week and Sing and Sign operates strict limits on the number of attendees in the venue.
Places are offered on a first come, first served basis so to secure a place in a class, please place your booking online and make payment.
Once your place is booked you will receive an automated email confirmation - this may end up in your junk/spam folder so please do check there!
Refunds policy
Please read the following carefully before making your booking, especially the section on our cancellation/refund policy to avoid confusion in the event of disruption. When making a Sing and Sign booking, we promise you a course of learning via our established curriculum. This will be in a venue if possible, or online if live class delivery is disrupted.
Please be aware that you need Internet access and broadband for the online delivery of the course. Please let us know in advance of booking if you will not be able to watch online in this event, or have an objection to doing so.
Booking system
Classes must be booked and paid for in advance for the full term. I do not accept bookings for part of a term because I guarantee you your place in the class every week and Sing and Sign operates strict limits on the number of attendees in the venue.
Places are offered on a first come, first served basis so to secure a place in a class, please place your booking online and make payment.
Once your place is booked you will receive an automated email confirmation - this may end up in your junk/spam folder so please do check there!
Refunds policy
- All refunds are subject to a £5 admin fee.
- If you withdraw from classes at least 14 days before the term has started, I will refund you in full minus a £5 admin fee as per the statutory 14 day cooling off period
- If the 14 day period has ended and you wish to pull out of the course after the first lesson has been delivered please let us know by email (cambridge@singandsign.co.uk) within 48 hours. You may cancel the remainder of your booking less an admin fee of £10 and the proportional cost of the content already delivered.
- Cancellations after week 2 are not eligible for a refund.
- If you are unable to attend due to illness (including suspected Covid-19, or being asked to self-isolate by NHS Test & Trace) you will not be refunded for your missed classes in your venue - you can keep up with the class @home online lesson included in your term fees.
- If your class is cancelled due to local lockdown (or similar situation beyond our control) and up to 2 classes are missed then everyone watches S&S@Home instead. No refund is applicable.
- If there is a longer lockdown or further disruption to the course and it becomes necessary to cancel more than two classes of the course, your teacher will launch face to face classes over Zoom.
- If no Zoom class provision can be made, your booking will be converted to an @Home booking and a refund will be offered for the live class portion of your course fee for any sessions missed above and beyond the two classes described in the previous bullet points.
- Refunds will not be given if class is cancelled due to extreme weather conditions. Every effort will be made to reschedule the class however this may not always be possible.
Bookings made via Pebble or using Little Starts Gift Cards are non-refundable & non-transferable.
Additional Items
If you choose to purchase additional items when booking, please note that items will be delivered to your teacher's home address and passed to you as soon as possible in person or via post (we will contact you to request payment for postage). You may choose to order directly from the Sing and Sign online store instead where each order is subject to £3.50 p&p.
Attending face-to-face classes
- If for any reason your usual teacher is unable to run the class (e.g. because of illness) then another Sing and Sign teacher will run the class either in person or on Zoom. If for any reason this is impossible and a class has to be re-scheduled, a class will be added at half term or at the end of term.
- In the event of a disruption to your in-class schedule due to coronavirus (Covid-19), we wish to ensure your baby doesn't miss out. Consequently, Sing and Sign @Home, an on-demand resource will be made available to all Stage One and Stage Two attendees, so you can book your place on the course in the knowledge that any unwelcome disruption to the schedule will not disadvantage and deprive your baby of their fun and their learning.
Parents are to observe Government guidelines on infectious diseases such as coronavirus, flu, Ebola, etc.
Sign and Sign @Home
- If you have booked our Sing and Sign @Home option, refunds will NOT be available once the course starts. This is because access to the members website and @Home password will already have been issued. Please ensure you have watched the Preview video to be clear on how this programme works.
- Access to all the online lessons is available at the start of term and for the stated duration of the course.
- We strongly recommend you watch the lessons in order - one per week - just as you would in an in-person course. You can of course watch any of the lessons at any time and as often as you like!
- Our videos are hosted by global platform Vimeo. In the unusual event of technical difficulties or outage experienced by our server or by Vimeo, no refund will be applicable for any hours of access missed.
- Zoom sessions are not recorded by your teacher and we must ask you not to record them either.
- Zoom session times may differ to your usual in-person class and may be led by a different teacher.
- Each child must be accompanied by at least one adult.
- Your camera MUST be on so all attendees can see each other.
- The baby and the adult's first name must be provided and visible.
- Please wear appropriate clothing.
- Any behaviour deemed inappropriate will result in the participant(s) being removed from the meeting.
- If any of the requirements are not met, the moderator has the obligation to remove you from the session and no refund will be given.
Your teacher might set up WhatsApp group chats for quick info sharing but primarily for your social benefit. They are not compulsory and we trust people to keep things friendly and fun!
FAQs
Can I carry over money from missed classes to the next term?
Sorry, you can’t do this. There is a lot of repetition from week to week, so if you miss a week for any reason, you’ll soon be able to catch up.
Can I bring a friend and their baby to class as a trial?
You cannot give your space to a friend whilst you are on holiday - we limit our class sizes to a maximum of 12 families at all times, for everyone’s enjoyment.
However, if there is space in class, it may be possible to bring a friend along one week for an in-class trial. Please speak to me in advance to arrange this.
Can I bring older siblings along to class?
This may be possible depending on capacity of the room. Please ask in advance.
Can I bring an additional family member to a venue-based class?
Your booking is for one adult and one child/twins - I can usually accommodate both parents but please check as venue sizes do vary.
Visiting family members (e.g. grandparents) are welcome on occasion but again, please check to ensure we don't have too many in any one week.
Children’s behaviour in class
It is no longer necessary to socially distance babies and toddlers - they are welcome to explore the room and approach each other. We do not expect them to sit still once they can move.
With Covid-19 restrictions now removed, it is your personal choice whether you share your belongings (toys etc). Please do as you feel comfortable.
Hitting and biting is extremely rare but can of course happen occasionally. We do expect parents to intervene if their child does try to do this.
If a child is distressed for any reason and crying at length, we suggest stepping away from the teaching area until they have re-settled to avoid additional pressure on yourself and disruption to the wider class. Don't worry - we've all been there!
If you are unable to follow these guidelines you may be asked to remove yourselves from the group and/or asked not to return to class for the rest of the term. In these circumstances a refund for the remainder of term will be at your teacher’s discretion.
Adult’s behaviour in class
Your baby will learn from you so please join in with the class and avoid talking when your teacher is talking. There is social time at the end of class as well as opportunities for brief chats during class during natural breaks (e.g. when the instruments are being taken round).
Please don’t take a phone call during class. You are welcome to take photos (please do share them with me, I love seeing them!) but please don’t post pictures of other families online without permission.
Drinks & snacks
We ask that snacks and food are not eaten during the session. Aside from being a prime distraction to other children, we cannot risk food contaminating our space or kit which other children with allergies come into direct contact with. Milk feeds and drinks of water are of course fine!
Illness/sickness
It is highly likely especially if your baby attends nursery that they will pick up illnesses.
The common cold is unavoidable and easily managed but if your child has chicken pox, Hand, Foot and Mouth, head lice, impetigo or any other highly contagious illness, please do not to bring them to class. If in doubt, consider whether you would feel comfortable attending a class if someone else brought a child to class displaying the symptoms your child has!
Regarding Covid-19 please refer to the latest government guidance regarding testing and self-isolation.
Health & Safety
For Health and Safety purposes we are required to inform you of the following:
- Although we try our best to provide a safe environment, we do not assume liability for the health and safety of you or your family
- Whilst we do clean them between classes, please be aware that we do not recommend allowing your child to put toys or instruments into his/her mouth as we cannot guarantee that they are sterile
On occasion, we may take photographs of our sessions for promotional use on our website and Facebook pages. In the interest of safeguarding, we never use names alongside photographs of children, but you will have an opportunity to opt out during the registration process.
DISCLAIMER
Data Protection / emails
By agreeing to these terms and conditions, you agree to receive emails, WhatsApp messages, and text messages from Sing and Sign relating to your booking during the time you are attending the classes.
I may email you after this from time to time if you have opted in to receive communication. If you do not wish to receive these emails, please then opt out by asking to unsubscribe. I will not give out your contact details to anyone or any other body UNLESS NHS Test and Trace requires it
Payment card data is not held or processed by me - it is securely handled by Stripe Payments. I have no record of, nor access to your card details.
Complaints procedure
I really hope that you will be delighted with your experience of Sing and Sign classes. I am absolutely committed to you finding that your class meets or exceeds your expectations and that you enjoy your classes enough to recommend Sing and Sign to all of your friends!
However, sometimes things might go wrong and if so, I would like to hear about it.
Please do get in touch if you have a complaint or concern (or compliment!). I will always do my best to resolve any problems as quickly as possible and to everyone’s satisfaction.
If there is any aspect of the course/classes that you are unsure about, please don’t be shy to ask!
Contact me: Katharine Oldak: cambridge@singandsign.co.uk; 07732 380191
*These terms & conditions are subject to change in order to abide by the latest government guidelines related to Covid-19. By booking you agree to any adaptations made should social distancing and / or self-isolation guidelines change.
