Booking is now open to all for the Summer 2024 Term!
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BOOK NOW FOR SUMMER 2024 Booking is now open for the Summer 2024 term of Sing and Sign baby signing classes with both online and in-venue courses available. Term will begin w/c April 22nd and run for 10 weeks. Classes will run: Not able to make a venue class? Our award-winning @Home course continues and is also available to book now. Watch a preview of the online course here. Book your place now! Tasters running ahead of the new term too. Book online here. We hope to see you and your Little Ones soon!
Sunhill Day Nursery , Granta Park, joins our Programme
March 2024: Sunhill Day Nursery at Granta Park the latest nursery to join our Nursery Affiliation Programme (NAP), using Sing and Sign to help the staff improve early communication with the little ones in their care. If you are a nursery or would like your child's nursery to use Sing and Sign in their setting, drop me a line!
Terms
Please read the following carefully before making your booking, especially the section on our cancellation/refund policy to avoid confusion in the event of disruption. When making a Sing and Sign booking, we promise you a course of learning via our established curriculum. This will be in a venue if possible, or online if live class delivery is disrupted.
Please be aware that you need Internet access and broadband for the online delivery of the course. Please let us know in advance of booking if you will not be able to watch online in this event, or have an objection to doing so.
Booking system
Classes must be booked and paid for in advance for the full term. I do not accept bookings for part of a term because I guarantee you your place in the class every week and Sing and Sign operates strict limits on the number of attendees in the venue.
Places are offered on a first come, first served basis so to secure a place in a class, please place your booking online and make payment.
I cannot guarantee your place until payment has been received.
Once the place is secured you will receive an email confirmation.
Refunds policy
- All refunds are subject to a £5 admin fee.
- If you withdraw from classes at least 14 days before the term has started, I will refund you in full minus a £5 admin fee.
- If you withdraw from class with less than 14 days’ notice, you may be charged for the first week in addition to the £5 admin fee.
- If you inform me by e-mail to cambridge@singandsign.co.uk up to 48 hours after your first class I will offer a refund for the remainder of term, minus the class you have attended plus a £5 admin fee.
- Cancellations after week 2 are not eligible for a refund.
- If you are unable to attend due to illness (including suspected Covid-19, or being asked to self-isolate by NHS Test & Trace) you will not be refunded for your missed classes in your venue.
- If your class is cancelled due to local lockdown (or similar situation beyond our control) and up to 2 classes are missed then everyone watches S&S@Home instead. No refund is applicable.
- If there is a longer lockdown or further disruption to the course and it becomes necessary to cancel more than two classes of the course, your teacher will launch face to face classes over Zoom.
- If no Zoom class provision can be made, your booking will be converted to an @Home booking and a refund will be offered for the live class portion of your course fee for any sessions missed above and beyond the two classes described in the previous bullet points.
- Refunds will not be given if class is cancelled due to extreme weather conditions. Every effort will be made to reschedule the class however this may not always be possible.
If you choose to purchase additional items when booking, please note that items will be delivered to your teacher's home address and passed to you as soon as possible in person or via post (we will contact you to request payment for postage). You may choose to order directly from the Sing and Sign online store instead where each order is subject to £3.50 p&p.
Attending face-to-face classes
- If for any reason your usual teacher is unable to run the class (e.g. because of illness; child care issues etc) then another Sing and Sign teacher will run the class either in person or on Zoom. If for any reason this is impossible and a class has to be re-scheduled, a class will be added at half term or at the end of term.
- In the event of a disruption to your in-class schedule due to the current concerns over coronavirus (Covid-19), we wish to ensure your baby doesn't miss out. Consequently, Sing and Sign @Home, an on-demand resource will be made available to all Stage One and Stage Two attendees, so you can book your place on the course in the knowledge that any unwelcome disruption to the schedule will not disadvantage and deprive your baby of their fun and their learning.
During the Covid-19 pandemic we must all do our part to mitigate any risk of infection.
* Mats will be cleaned at the end of the day and hand sanitiser made available.
* Masks are now optional.
* Social distancing is no longer required so it is highly recommended that each adult performs a lateral flow test before coming to class.
* We will continue to have windows open for ventilation.
Parents are to observe Government guidelines on infectious diseases such as coronavirus, flu, Ebola, etc. As of February 21st we ask the following:
- If you have travelled abroad you are required to observe the quarantine procedures without exception.
- You confirm you won’t come to class if you or your baby have any of the Covid-19 signs or symptoms listed on the Government website.
- You confirm you won’t attend if you have been contacted by NHS test and trace and told to isolate.
- Parents will provide up to date contact details so they can be contacted by NHS Test and Trace services, if needed.
Sign and Sign @Home
- If you have booked our Sing and Sign @Home option, refunds will NOT be available once the course starts. This is because access to the members website and @Home password will already have been issued. Please ensure you have watched the Preview video to be clear.
- Each lesson will be uploaded weekly to the Jessie Cat Club membership website early on the Monday and will remain available until the Sunday evening. The lessons can be accessed via Class@Home.
- You cannot view a previous week's lesson once it has been removed.
- If you have booked after the course start date, just like a face-to-face course, you will not be able to view the previous missed weeks' sessions.
- The @Home password is valid for the duration of the course and must not be shared with anyone outside of your household.
- Sing and Sign reserves the right to change this password and revoke access to the website if you share your password with people outside of your household.
- Our videos are hosted by global platform Vimeo. In the unusual event of technical difficulties or outage experienced by our server or by Vimeo, no refund will be applicable for any hours of access missed.
- Zoom sessions are not recorded by your teacher and we ask you not to record them either.
- Zoom session times may differ to your usual in-person class and may be led by a different teacher.
- Each child must be accompanied by at least one adult.
- Your camera MUST be on so all attendees can see each other.
- The baby and the adult's first name must be provided and visible.
- Please wear appropriate clothing.
- Any behaviour deemed inappropriate will result in the participant(s) being removed from the meeting.
- If any of the requirements are not met, the moderator has the obligation to remove you from the session and no refund will be given.
Your teacher might set up WhatsApp group chats to disseminate rapid changes to the schedule during these unpredictable times and it is recommended that you join these groups.
FAQs
Can I carry over money from missed classes to the next term?
Sorry, you can’t do this. There is a lot of repetition from week to week, so if you miss a week for any reason, you’ll soon be able to catch up.
Can I bring a friend and their baby to class as a trial?
You cannot give your space to a friend whilst you are on holiday - we limit our class sizes to a maximum of 12 families at all times, for everyone’s enjoyment.
However, if there is space in class, it may be possible to bring a friend along one week for an in-class trial. Please speak to me in advance to arrange this.
Can I bring older siblings along to class?
This may be possible depending on capacity of the room. Please ask in advance.
Can I bring an additional family member to a venue-based class?
Your booking is for one adult and one child/twins - I can usually accommodate both parents but please check as venue sizes do vary.
Visiting family members (e.g. grandparents) are welcome on occasion but again, please check to ensure we don't have too many in any one week.
Children’s behaviour in class
It is no longer necessary to socially distance babies and toddlers - they are welcome to explore the room and approach each other. We do not expect them to sit still once they can move.
With Covid-19 restrictions relaxing it is your personal choice whether you share your belongings (toys etc). Please do as you feel comfortable.
Hitting and biting is extremely rare but can of course happen occasionally. We do expect parents to intervene if their child does try to do this.
If a child is distressed for any reason and crying at length, we suggest stepping away from the teaching area until they have re-settled to avoid additional pressure on yourself and disruption to the wider class. Don't worry - we've all been there!
If you are unable to follow these guidelines you may be asked to remove yourselves from the group and/or asked not to return to class for the rest of the term. In these circumstances a refund for the remainder of term will be at your teacher’s discretion.
Adult’s behaviour in class
Your baby will learn from you so please join in with the class and avoid talking when your teacher is talking. There is social time at the end of class as well as opportunities for brief chats during class during natural breaks (e.g. when the instruments are being taken round).
Please don’t take a phone call during class. You are welcome to take photos (please do share them with me, I love seeing them!) but please don’t post pictures of other families online without permission.
Drinks & snacks
We ask that snacks and food are not eaten during the session. Aside from being a prime distraction to other children, we cannot risk food contaminating our space or kit which other children with allergies come into direct contact with. Milk feeds and drinks of water are of course fine!
Illness/sickness
It is highly likely especially if your baby attends nursery that they will pick up illnesses.
The common cold is unavoidable and easily managed but if your child has chicken pox, Hand, Foot and Mouth, head lice, impetigo or any other highly contagious illness, please do not to bring them to class. If in doubt, please ask.
Regarding Covid-19 please refer to the latest government guidance regarding testing and self-isolation.
Health & Safety
For Health and Safety purposes we are required to inform you of the following:
- Although we try our best to provide a safe environment, we do not assume liability for the health and safety of you or your family
- Whilst we do clean them between classes, please be aware that we do not recommend allowing your child to put toys or instruments into his/her mouth as we cannot guarantee that they are sterile
On occasion, we may take photographs of our sessions for promotional use on our website and Facebook pages. In the interest of safeguarding, we never use names alongside photographs of children, but you will have an opportunity to opt out during the registration process.
DISCLAIMER
Data Protection / emails
By agreeing to these terms and conditions, you agree to receive emails, WhatsApp messages, and text messages from Sing and Sign relating to your booking during the time you are attending the classes.
I may email you after this from time to time if you have opted in to receive communication. If you do not wish to receive these emails, please then opt out by asking to unsubscribe. I will not give out your contact details to anyone or any other body UNLESS NHS Test and Trace requires it
Payment card data is not held or processed by me - it is securely handled by Stripe Payments. I have no record of, nor access to your card details.
Complaints procedure
I really hope that you will be delighted with your experience of Sing and Sign classes. I am absolutely committed to you finding that your class meets or exceeds your expectations and that you enjoy your classes enough to recommend Sing and Sign to all of your friends!
However, sometimes things might go wrong and if so, I would like to hear about it.
Please do get in touch if you have a complaint or concern (or compliment!). I will always do my best to resolve any problems as quickly as possible and to everyone’s satisfaction.
If there is any aspect of the course/classes that you are unsure about, please don’t be shy to ask!
Contact me: Katharine Oldak: cambridge@singandsign.co.uk; 07732 380191
*These terms & conditions are subject to change in order to abide by the latest government guidelines related to Covid-19. By booking you agree to any adaptations made should social distancing and / or self-isolation guidelines change.
Privacy Policy
Introduction
Thispolicy describes how we collect, use and look after the information you provide us. Our Privacy Policy only relates to personal datacollected and stored by Sing and Sign Cambridge via:
the Sing and Sign website Enquiry Submission Form,
Book My Class Registration Process,
Emails,
Printed Class Registers,
Phone Calls, text messages,
Social Communication including Facebook Messaging and WhatsApp,
Printed GDPR Consent Forms for Summer Term 2018 participants,
Signing in sheets at Tasters and public events.
TheData Protection Act 1998
AtSing and Sign Cambridge we look after your details carefully. Weadhere to the requirements of the UK Data Protection Act 1998 and wehave measures to comply with the new GDPR policy, in force from 25thMay 2018.
Useof Personal Information
Singand Sign Cambridge collects data under the Legal Basis of“Performance of a contract to which the data subject is party, orto take steps prior to the entering into a contract at the request ofthe data subject.” as well as “Consent” of the data subject.Personal information provided to Sing and Sign Cambridge via ourwebsite enquiries form, booking site, emails, class registers,telephone contact and social media including calls, text messages,Facebook and WhatsApp, consent forms and signing in sheets will beused for the purposes outlined below.
Administering a space on one of our Sing and Sign courses
Communicating supporting resources for our Sing and Sign courses
Fulfilment of orders for Sing and Sign Resources requested by the data subject including Online Membership
Communication about forthcoming events and offers including Charitable fundraising
Communication pertaining to future Sing and Sign Resource Orders and future Sing and Sign course bookings which would be of direct interest to the data subject
Using social apps such as WhatsApp to enabling a social network between Sing and Sign attendees with the specific consent of each data subject
Processing personal data for the above purposes may entail sharing your information with employees and colleagues of Sing and Sign Cambridge within the Sing and Sign franchise. Agreements exist between Sing and Sign Cambridge and such parties that there must be no further disclosure of such personal data.
We will never share your data with third parties.
YourConsent
Byproviding your personal data to Sing and Sign Cambridge, you consentto the processing of such data by Sing and Sign Cambridge asdescribed in this Privacy Policy. During the Summer Term 2018contacts will be asked to manually ‘Opt In’ via email opt inlinks or in-class opt in forms in accordance with new GDPR policyintroduced from May 25th 2018. Online Registration Forms will beupdated following manual Opt-Ins. For Autumn Term 2018 bookingsonwards, consent will be gained through our online registrationprocess as well as the same opt in links. You can alter yourpreferences as described below.
Useof Data and Opting - In
Duringyour time with Sing and Sign Cambridge, we will make contact with youvia the means listed above in the following ways:
Wewill send you communications relating to your Sing and Sign course asfollows:
Booking In Offer Emails and Payment Reminders
Pre-Term Welcome Emails and invitations to subscribe to our Online Membership
Handouts by email directly relating to the content of our signing curriculum
Invitations by email to join our Termly Class Order for Sing and Sign Resources and payment reminders where appropriate
Future Term Booking notice by email and payment reminders where appropriate
News, reminders, updates
Urgent changes to session times/parking issues/venues etc.
Fundraising appeals once or twice a year to current class participants
Social stories/shared articles relating to our work
By booking a place, you are entering into a contract with us, and as part of this we will email you information directly relating to your class, thereby fulfilling our obligations to you (for example, letting you know if a class is cancelled, a change of class time, giving you priority to rebook etc.). By "Opting In" you are agreeing for us to also contact you with ongoing information and offers.
Wedo not pass your details to third parties. Upon finishing yourterm/terms with Sing and Sign Cambridge, correspondence directlyrelating to your classes will cease. We may contact you by emailocassionally with relevant news and offers. Sing and Sign Cambridgewill keep your data for up to 7 years unless it is specificallyrequested to be removed from our systems. If at any time you want toalter your preferences or request that Sing and Sign Cambridge stopcommunication with you then you should contact us as described below.
WhatsAppDisclaimer
Byconsenting to join our Sing and Sign Cambridge WhatsApp groups youare consenting to the Terms and Conditions provided by WhatsAppincluding the WhatsApp Privacy Policies and we take no responsibilitynor liability for data stored and shared by the WhatsApp company. Byrequesting your telephone number to be stored on a phone belonging tothe franchisee or any employee of Sing and Sign Cambridge, youunderstand that WhatsApp have access to that Contact Numberregardless of whether you join a WhatsApp class group or not. Onceyour Sing and Sign course/s have been completed, staff will/maydelete contact numbers from staff phones at any time during the dataretention period specified above or at the request of the datasubject as specified below.
Accessingyour Personal Data held by Sing and Sign Cambridge.
Youhave the right to ask Sing and Sign Cambridge in writing, for a copyof all the personal data held about you. This is known as a 'datasubject access request'. Upon request, we will collate the datarequested and send it to you within the 30 day maximum period asstipulated by GDPR May 2018.
Pleaseapply in writing to:
Franchisee
Singand Sign Cambridge
7Fanshawe Road
Cambridge
CB1 3QX
Verifying,updating and amending your personal information
Weaim to keep your records as up-to-date as possible. If, at any time,you want to verify, update or amend your personal data or preferencesplease click on the “Update Preferences” link in our emails,contact us in writing at the above address or by email atcambridge@singandsign.co.uk
Youcan also opt-out of future communications at any time by clicking theunsubscribe link in our emails, or by writing to the above address orvia email at cambridge@singandsign.co.uk
Pleaseallow up for 10 working days for us to amend your details.
Formore information on GDPR please visit:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/
Furtherinformation regarding Data Storage and Usage by our Online BookingSystem: provided by “Book My Class”
TheBookMy servers are housed in a datacentre in Sheffield and access tothe physical boxes requires key card access through several sets ofdoors, and a person can only get access to the physical machine ifthey have prior authorisation and are on the allowed list of peoplefor that machine. Servers are connected to a battery UPS which willprovide 3 hours of power should there be an issue. If, after 2 hoursthe power is not restored then there is a diesel generator for thebuilding which will provide unattended power for the next 48 hours.Then it can run indefinitely as long as the diesel is topped up.
Formore information about our hosts and their processes, please go tohttps://www.hahosting.com/sheffielddatacentre
Weback up the data using an offsite backup solution which synchronisesthe backups with the server here at the office, and we keep a rolling7 day backup of all the databases which is taken every day at 3am. Wedo regularly test the backups for integrity, and have restored databack to live databases for clients in the past. The websites which goonline are only ever pre-complied, and source code is never stored onthe servers.
Theservers can only be remotely accessed from Zebranet's office IPaddress, so they cannot be contacted from any computer unless it’sphysically here or connected by VPN. We use non-standard usernamesand 12 digit complex passwords to access the server and only oneaccount has remote access rights to the server again limiting accessoptions further.
Eachof our client's data is all on its own database so that informationisn’t shared with any other applications other than their BookMyinstance. In terms of franchises, the whole franchise network isstored on one database, but only that franchisee's data is presentedto them. In some cases, head office are given access to dashboarddata (number of bookings, class-split, etc.) but they don't haveaccess to clients’ individual records.
Theend user is responsible for ensuring password are secure and notsaved in your browser. We don’t store any customer bank details onthe system. When using PayPal, WorldPay or Stripe, the customer istaken to the merchant's processing page in order to make payment. Oursystem is then sent a success/failure code, so at no point is thecustomer's card details entered into our system.
Ifa user's login was compromised, then the person would only haveaccess to their data and none of the other clients’ databases (orin the case of franchisees, other franchisees’ data).
Zebranetis registered with the ICO as a data controller. This essentiallymeans we hold the data entered into the booking systems, but we don'tdo anything with it, other than back it up and restore it asrequired.
Anydeleted customer’s data will remain on our servers until the backupcycle is finished (7 days). That data won't be accessible from thebooking system, only in the case of a data restore.
TherelevantICO register entry canbe seen athttps://ico.org.uk/ESDWebPages/Entry/ZA316805
